FAQs

The Impaired Driver Care Management Program (IDCMP) is an NH state-approved program that assists clients in meeting court and DMV requirements to have licenses reinstated. The IDCMP is NH’s system for evaluating and managing DUI education and treatment requirements. It brings together intake, screening, evaluation, education, treatment recommendations, case management, and completion reporting so we can track what your case requires.

The IDCMP screens and assesses a person after a DUI conviction to determine whether they need education, treatment, or both. The IDCMP monitors clients while they complete those requirements, then reports compliance to the court or DMV as required. We use the intake, evaluation, service plan, and case-management process to explain what must be completed and to document progress along the way.

These rules implement the requirements of RSA 265-A for treatment and educational services for people convicted of driving while impaired offenses. They set the operating requirements for IDCMP intake, screening, evaluation, service planning, education, treatment monitoring, and completion.

Intake/Screening: $100, plus the $70 New Hampshire state fee. Evaluation/Assessment: $275 if required. 20-Hour Impaired Driver Education Program: $400, or $200 for clients with verified hardship. Out of State Program Review: $350. Case management: $80 per month. All credit card and debit card transactions carry an additional 4% processing fee (He-A 505.01).

Certified DMV driving record(s), a court order or case summary, chemical test documentation or refusal form, arrest report and narrative, criminal record, and proof of a Victim Impact Panel. Visit our required document library for more detail. We review the documents at intake and let you know if something required for your case is missing. Open the required document library See the Victim Impact Panel requirement

When the court orders it, a qualified online victim impact panel program is an additional requirement under RSA 265-A:18, I(a)(4-a), as amended by HB 602. The court may waive the requirement if it determines that exceptional circumstances exist. The panel is separate from the IDCMP and the 20-hour class, and it is not a prerequisite for scheduling or attending the class. To qualify under RSA 265-A:1, VII, the program must be available online 24/7, be offered in English and Spanish, provide direct support to participants, be paid for by the participant with no cost to the state or any county, present at least 8 personal true stories from victims and offenders, take a minimum of 3.5 hours, include attention and comprehension checks, verify the participant's identity, provide follow-up communication 6 months after completion, and issue a certificate showing the provider's business identification number. Chrysalis does not administer the panel. Bring us proof of completion and submit your own copy to the NH DMV / Department of Safety with your SR-22 proof before reinstatement. If you are unsure whether a program qualifies, ask us before you enroll.
(RSA 265-A:18, I(a)(4-a); RSA 265-A:1, VII; HB 602)

If you complete an evaluation and a service plan is created that requires outpatient counseling, intensive outpatient, or residential services, your health insurance may help cover the cost of those required sessions. Chrysalis works with many major insurance plans and holds a contract with the U.S. Department of Veterans Affairs as a VA care provider. Coverage depends on your plan and the service, so we confirm benefits and any client responsibility with you. How to confirm your coverage →

A reduced fee may be available to New Hampshire residents receiving TANF, SSDI, SSI, state supplemental program assistance, or veteran disability benefits. The $70 New Hampshire state fee is waived, and the 20-hour class fee is reduced by half from $400 to $200. Proof must be submitted before or at intake so the reduction can be applied (He-A 505.01(c)).

The IDCMP reviews your paperwork and asks questions to understand your situation. Intake typically includes document review, a discussion of your driving history and current offense, questions about alcohol or drug use, screening tools, and an explanation of next steps. Intake and screening are part of the IDCMP intake process under He-A 507.01 and He-A 507.02, and we use the appointment to identify what information or services your case requires.

Evaluations are conducted by NH Licensed Alcohol & Drug Counselors or NH Master Licensed Alcohol & Drug Counselors. The evaluation includes a biopsychosocial assessment, ASAM Level of Care, and DSM diagnosis, resulting in a service plan and/or recommendations. The substance use disorder evaluation is addressed in He-A 507.03, and we discuss the resulting recommendations with you.

A service plan is a written outline created after intake and screening that explains what you are required to complete as part of the IDCMP. It is your roadmap for meeting court and/or DMV requirements. We develop and discuss it within 14 calendar days of the evaluation, and required treatment and recovery services must begin no later than 30 days after we discuss the service plan with you. The service plan sets the minimum number of counseling sessions required with a treatment provider: for clients with one DWI in their lifetime, a minimum of 6 outpatient counseling sessions; for clients with 2 DUIs in their lifetime, a minimum of 20 outpatient counseling sessions; and for clients with 3 or more DUIs in their lifetime, a minimum of 26 outpatient counseling sessions. Those minimums can be individualized when the evaluation shows, under ASAM criteria, that the client needs a higher level of care, needs a different number of sessions, or would be better served by a provider other than an IDSP — and when that happens the service plan is revised to reflect it. The timeframe for completing the sessions is documented in the service plan. (He-A 507.04)

A client may request a hearing with the Department of Safety pursuant to RSA 265-A:40, VI and Saf-C 204.20 to challenge recommendations or requirements. We can explain what the service plan says and what documentation is involved, but the hearing is the process for challenging the recommendation.

Compliance means completing every required step in your service plan, submitting documentation, paying fees, meeting deadlines, and following attendance requirements. Once compliant, the IDCMP reports your completion status to the appropriate court or NH DMV. We monitor progress through case management, review and update the service plan at least every 60 days, and review monthly progress reports or speak directly with the IDSP when treatment is provided elsewhere (He-A 507.06).

Missing requirements, deadlines, appointments, payments, or documentation can result in non-compliance. Contact the team promptly if circumstances make a requirement difficult to complete. We also have to address unexcused absences from scheduled IDCMP components and document progress through case management under He-A 507.06; an absence may be excused only when it meets the applicable circumstances and documentation requirements. Non-compliance can lead to the required report to the appropriate agencies. Specific circumstances that constitute non-compliance include not starting treatment or recovery services within the timeframe the service plan sets; an unexcused absence from more than one scheduled treatment or recovery appointment within any 30-day period; more than one unexcused absence from scheduled case management meetings in any 30-day period; being under the influence of alcohol, an illicit substance, or a non-prescribed or over-the-counter medication at a treatment or recovery appointment, an IDEP session, or a case management meeting, as confirmed by a drug or alcohol screening; being presumed impaired at one of those and refusing to submit to screening; not being abstinent when abstinence is required by the court, or when required by the service plan and the IDCMP determines after consulting the client's IDSP that it should be reported as non-compliance; and refusing to submit to court- or plan-required drug or alcohol testing in a timely manner. (He-A 507.06)

Contact Chrysalis so the team can review your service plan, explain what remains, and help you understand the next step. We review missed requirements, attendance, documentation, and current progress through case management, then explain what can be done to address the outstanding items under He-A 507.06. If an absence may qualify as excused, provide the required information. You may also request a hearing under RSA 265-A:40, VI and Saf-C 204.20 to challenge recommendations or requirements. If within 6 months of a notice of non-compliance you begin, continue, or return to treatment or recovery, the IDCMP reviews and revises your existing service plan, you comply with the revised plan, and no new evaluation fee is charged — case management fees resume as set out in He-A 505.01. If you do not begin, continue, or return to treatment or recovery within 6 months of that notice, a new substance use disorder evaluation is required at your expense, and a new service plan must be developed before treatment can start again. (He-A 507.06)

Your IDCMP requirements and reporting obligations continue until they are completed or otherwise resolved with the appropriate agency. Contact the team for guidance. If required components are not completed, we may have to report non-compliance to the appropriate agencies, and an unexcused absence is handled under He-A 507.08. A client may request a hearing under RSA 265-A:40, VI and Saf-C 204.20 to challenge recommendations or requirements.

Case management supports clients as they complete a service plan, keep track of requirements, and communicate about progress. We monitor the service plan, review and update it at least every 60 days, and review monthly progress reports or speak directly with the IDSP when reports are not received (He-A 507.06).

Clients whose screening and evaluation result in a service plan may be required to participate in case management until the program is completed. Case management continues while the service plan is active so we can monitor requirements, review progress at least every 60 days, and coordinate with an IDSP through monthly reports or direct contact (He-A 507.06).

The 20-hour class provides required education, reflection, and practical tools related to impaired driving and safer choices (He-A 508.02(b)). We offer the class online by Zoom, with in-person hybrid options offered quarterly, and the class includes attendance and participation requirements.

Program and license reinstatement requirements depend on your case and New Hampshire rules. Contact the DMV or Chrysalis for guidance specific to your situation. Waiting out a loss period does not by itself replace IDCMP requirements or the completion report; after required components, fees, and documentation are complete, the IDCMP reports completion under He-A 507.07. The DMV and any other deciding authority still determine whether reinstatement requirements have been met.

An out-of-state program review converts a completed program into a New Hampshire completion when required for someone who lives in or is licensed by NH. We review the out-of-state records and require service verification and pre-approval when applicable. For clients completing programming out of state, the IDCMP conducts the face-to-face intake and registration required by He-A 506.02(a) and (b), with out-of-state verification and pre-approval addressed in He-A 506.02(f) and (g).

The 20-hour Impaired Driver Education Program is a required IDCMP component. Your service plan confirms when you take it, and an approved out-of-state program may satisfy the requirement through an out-of-state program review (He-A 508.01 and He-A 508.02; He-A 506.02).

An SR-22 is proof of financial responsibility filed with the state by an insurance company when required after certain driving offenses. You request the filing from your insurer, and the insurer sends the certificate to the State to show that the required coverage is in place. It is a DMV or State requirement, separate from the IDCMP completion report. An SR-22 is a certificate of financial responsibility that an insurance company files with the state on your behalf. It is not an insurance policy or a type of coverage — it is proof filed with the New Hampshire Division of Motor Vehicles, Financial Responsibility division, showing your auto insurance meets the minimum liability coverage required by law. It is required for some drivers by state requirement or court order, and it must be filed with the DMV, not with us. If your policy lapses or is cancelled during the filing period, the insurer notifies the DMV and your license can be suspended again.

Minimum filing periods are: • Three (3) years from the date of final conviction/crash involvement or administrative action requiring such proof. • If convicted of a Driving While Intoxicated Second Offense, 3 years from the date of eligibility for restoration.

No.

No, if you do not file the SR-22 certificate, your privilege to drive in New Hampshire will be suspended; your home state will be notified of the suspension.

You will be required to file an Operator's SR-22 Certificate of Insurance, which insures your driver license and/or your privilege to drive.

Submit a written request including your name, address, and date of birth to: NH Dept. of Safety DMV - FR SR-22 Processing Section 23 Hazen Drive Concord NH 03305 or call and speak with a customer service representative at (603) 227-4010

One anonymized New Hampshire driver’s records show $2,551.38 for about 12 months, including installation and removal, from August 2025 through August 2026. Keeping the device for about 14 months brought the documented total to $2,933.24. Actual costs vary by provider, vehicle, service center, fees, and program length. See the full itemized historical ignition interlock cost example.

RSA 259:43-a defines "ignition interlock device" as a system or device that connects a breath analyzer to a motor vehicle's ignition system. The analyzer measures the concentration of alcohol in the breath of any person who attempts to start the motor vehicle by using the ignition system. The device prevents the vehicle from starting unless the person provides a breath sample with a concentration of alcohol that is below a preset level.

A New Hampshire court or the Commissioner of Safety may require a driver to have an ignition interlock device installed in their vehicle. If you have received notification from the DMV that you are required to have an ignition interlock device installed, you must contact an approved vendor to have the device installed in your vehicle, or the vehicle you will be driving. You shall only operate vehicles that are equipped with a NH-approved ignition interlock device. For more information related to the offenses or circumstances that require an ignition interlock device, refer to New Hampshire law RSA 265-A:36 and RSA 265-A:36-a.

The vendors currently authorized to install these devices are: - Alcohol Detection Systems — (888) 205-1790 — www.adsinterlock.com - Intoxalock — (833) 210-8425 — www.intoxalock.com - LifeSafer — (800) 800-1276 — www.LifeSafer.com - RoadGuard, Inc. — (800) 332-6858 — www.roadguardinterlock.com - Sens-O-Lock of America — (800) 219-9936 — www.sensolock.com - SmartStart — (800) 831-3299 — www.smartstartinc.com

Pursuant to RSA 265-A:36, VI(e), if a user cannot afford to pay the full cost of the installation and service of the ignition interlock program, they may request a hearing, pursuant to Saf-C 203, to determine the user's eligibility for a credit up to 75% of the cost of the installation and service. Individuals interested in the Fee Reduction Program may request a hearing with the Department of Safety Bureau of Hearings at Safety-Hearings@dos.nh.gov.

Once the device has been installed, the service center will provide you with a Certificate of Installation. Please present the signed and initialed installation certificate to the NH DMV as proof of installation (pursuant to Saf-C 6504.01(a) and Saf-C 6507.01). You may submit this certificate in the following ways: - In person (only at the Concord DMV) - Email to IIDHELPDESK@DOS.NH.GOV - Fax to 603-271-1555 - Mail to NH DMV, Attn: Bureau of Financial Responsibility, 23 Hazen Dr., Concord, NH 03305 Please note: neither the provider nor the service center can send this certificate to the DMV. It must be submitted by the individual who was ordered to have the interlock device, in order to satisfy the requirement. The time counted toward your ignition interlock device order will only begin once your operating privileges have been completely restored (pursuant to RSA 265-A:36).

Once the Installation Certificate has been presented to the Bureau of Financial Responsibility and your operating privileges have been restored, you will be required to have an Ignition Interlock Device (IID) restriction added to your driver's license (pursuant to Saf-C 1008.06(a)). You can do this by going to your local NH DMV office and filling out a Driver's License application (DSMV 450) and checking off the box for "replacement". For the reason for the replacement, please indicate "add IID restriction".

If you are transferring your driver's license from another state and you have an Ignition Interlock Device restriction, please be advised that this restriction will transfer to your New Hampshire driver's license. To get this restriction removed from the NH driver's license, you must provide the Bureau of Financial Responsibility with a letter of successful completion issued by the out-of-state ignition interlock device program.

Pursuant to Saf-C 6509, violations of the IID order will result in a hearing, which may result in extending the duration of your interlock device requirement and/or suspension of your operating privileges. It shall be a violation to engage in the following: - Operating a vehicle not equipped with an enhanced technology ignition interlock device (this violation may result in a 24-month extension to your order) - Attempting to start a vehicle, or taking a retest, with a breath alcohol concentration greater than .025 - Failing to take a re-test - Unauthorized engine start without a passed breath test - Removing the interlock device without being authorized by the New Hampshire DMV (pursuant to Saf-C 6511.05) - Tampering with the camera to prevent a clear or visible photo - Failure to appear for a calibration - Circumvention or tampering, defined in Saf-C 6502.11 as an unlawful act or attempt to disable or avoid the legal operation of the device Please note that this is a list of the most common violations. For a full detailed list, please refer to Saf-C 6509.

When you have reached your eligible date for review, you must submit a removal request to the Bureau of Financial Responsibility. This request can be submitted in the following ways: - In person (only at the Concord DMV) - Email to IIDHELPDESK@DOS.NH.GOV - Fax to 603-271-1555 - Mail to NH DMV, Attn: Bureau of Financial Responsibility, 23 Hazen Dr., Concord, NH 03305 The request must include your: - Full name - Date of birth - Driver license number - Contact phone number - Ignition interlock provider Upon receipt of the request, the Division will, within 3-5 business days, review your record for the following items, pursuant to Saf-C 6511.02: - The expiration date of the ignition interlock order, as required by the court or department, including any extensions of time, has elapsed. - The user does not have any court or administrative hearings pending regarding an allegation of having committed one or more ignition interlock device violations. - The user does not have any alleged ignition interlock program violations for which a hearing has yet to be scheduled. If violations are found, the request will be forwarded to the Bureau of Hearings to determine whether an extension hearing is warranted. If you are deemed eligible for removal, you will be contacted by the Ignition Interlock Program Coordinator to notify you that your removal has been approved and what steps you must take to obtain your new, unrestricted driver's license, and your certificate of removal. If you are NOT approved for removal, you will be contacted by the Ignition Interlock Program Coordinator to notify you that you are ineligible for removal and to inform you of the reason for denial.

- The driver of the vehicle must provide the breath sample, even if they are not the person ordered to use the device. - The device will stop a vehicle from starting if the breath sample provided indicates a BrAC of .020 or greater. - Program start and end dates are determined according to NH statute and administrative rules. - Certain medical conditions can cause you to need a low-pressure device. If this is a concern, please contact the NH DMV Ignition Interlock Program Coordinator to discuss the low-pressure option.

The IID Helpdesk is available during normal DMV business hours (Monday-Friday, 8:00 a.m.-4:30 p.m.). - Email: IIDHELPDESK@DOS.NH.GOV - Phone: 603-227-4111

Under RSA 265-A:35, if your license is reissued after a revocation or suspension for a DWI or a related offense under RSA 265:79, RSA 265-A:2, RSA 265-A:3, or RSA 265-A:43, the new license is probationary for at least 5 years from the date of reissuance, and it is marked to show that. While you hold a probationary license, you may not drive with a blood alcohol concentration of 0.03 or more — that is a per se violation regardless of how you appear. A reading of 0.03 or more results in an administrative suspension of at least 90 days, and up to 180 days. A refusal to submit to a test when there is reasonable cause to believe your blood alcohol concentration is 0.03 or more can result in an administrative suspension of 90 days. These administrative suspensions are imposed by the DMV and are separate from any court-imposed penalty arising from the same incident. (RSA 265-A:35)

Once all components are completed, fees are paid, and documentation is received, the IDCMP reports completion to the appropriate court or DMV. We review the record for the required components and completion documentation before making that report under He-A 507.07. The receiving agency, including the DMV, makes its own reinstatement decision. The IDCMP sends a written completion report to the sentencing court and to the DMV, and enters the information into the state's electronic records system, within 5 business days of completion. Completion requires that any screening has established no evaluation is needed, or that any evaluation required has been done and no treatment was referred, or that all treatment and service plan requirements have been met — and in every case that the IDEP has been completed and all fees required under He-A 500 have been paid. For reinstatement the period of suspension must have run out, and if a motion for a reduction in the revocation period was filed, the court order must reach the DMV before early restoration. A $100 reinstatement fee is paid to the NH Department of Safety, Financial Responsibility, Hazen Drive, Concord, NH 03301. (He-A 507.07)

Counseling offers a supportive, professional space to build insight, coping skills, and meaningful change. We provide individual, family, couple, and group counseling, with in-person and telehealth options when appropriate.

Counseling can help with mental health, behavioral health, substance use, anger management, life transitions, stress, and personal growth. A first conversation can help us understand what you want support with and whether our services fit your needs; explore recovery resources for substance use, stress, and personal growth.

Start with our online intake packet or contact the front office to discuss your needs. We can help identify the appropriate service and whether an in-person or telehealth appointment is available.

Some services are self-referred and others are court-, agency-, or attorney-referred. Contact us to clarify your situation. We will explain what information or referral documentation is needed before the first appointment.

Your first session is a chance to review your goals, history, needs, and next steps with your counselor. We also discuss the service format, questions you may have, and a plan for continuing care that fits the service you are receiving.

Session length depends on the service and your care plan. Our published schedule lists individual counseling and DWI aftercare sessions as 50–60 minutes, and group, family, or couple counseling sessions as 80–90 minutes.

Frequency is based on your needs, service plan, and recommendations. For IDCMP counseling, the service plan identifies the required services, and we review progress and update the plan as needed.

Our team supports mental health, behavioral health, substance use, anger management, DWI aftercare, life transitions, stress, and personal growth. We discuss the concern, the service that may fit, and whether in-person or telehealth care is appropriate.

Contact the office to learn about current group and education offerings. We offer group counseling and group education options, with availability and format depending on the current schedule.

Yes. Chrysalis offers telehealth when appropriate, as well as in-person sessions at the Concord office. Our clinicians are licensed in New Hampshire, Massachusetts, Vermont, and Maine, and we confirm whether telehealth is permitted and appropriate for your situation.

Our clinicians use evidence-based practices matched thoughtfully to each client’s needs. We discuss the approach and goals with you as part of planning your care, without assuming that one approach fits everyone.

Our clinical team includes licensed, master’s-level, and supervised counselors with specialized training. Our clinicians are licensed in New Hampshire, Massachusetts, Vermont, and Maine, and the About Us page identifies each team member’s credentials and role.

Tell the team. We will work with you to understand what you need and find an appropriate fit when possible. You can raise the concern with your counselor or the front office so we can discuss available options.

Payment options may include insurance, self-pay by cash, check, money order, or credit card, and Health Savings Accounts. Cash, check, money order, and card are accepted, and a card on file is required; credit and debit card transactions carry an additional 4% processing fee.

Fees may apply for missed appointments or late cancellations. Ask the office about the policy for your service. The published schedule lists $60 for a counseling no call/no show and $50 for a group counseling no call/no show when there is less than 24 hours’ notice.

Counseling is confidential within the limits of applicable law and professional ethics. Health information is handled under HIPAA, and substance use disorder treatment records may also have additional confidentiality protections under 42 CFR Part 2. We explain the applicable consent process and limits at intake.

Limits can include safety concerns, abuse or neglect reporting obligations, court requirements, and other legal exceptions. HIPAA and, where applicable, 42 CFR Part 2 protect records but do not prevent disclosures allowed or required by law, such as certain safety, reporting, or court situations. Your counselor can explain these at intake.

Information is shared only with appropriate consent or when required by law. For substance use disorder treatment records, 42 CFR Part 2 may require written consent unless a permitted exception applies, alongside HIPAA protections. When coordination with an IDCMP, IDSP, court, or agency is needed, we explain the release and the information being shared.

Chrysalis Recovery Center LLC is in Concord, New Hampshire. Our main office is at 112 S. State St., Concord, NH 03301, where we provide in-person services by appointment.

Office and appointment hours vary by service. Our Concord office hours are Monday–Friday, 8:00 AM–4:00 PM; contact the front office for current appointment availability.

Yes. Counseling appointments are available until 6:00 p.m., with extended hours until 9:00 p.m. on Wednesdays and Thursdays. Sarah and Donna offer counseling during those evening hours; Sarah also conducts IDCMP evaluations on Wednesday and Thursday evenings until 9:00 p.m. Call 603-998-4210 to ask about availability and book.

Yes. Donna offers individual counseling on Saturdays from 9:00 a.m. to 2:00 p.m. and leads the DWI aftercare group on Saturday mornings from 9:00 to 10:30. Call 603-998-4210 to ask about availability and book. IDCMP evaluations are not offered on weekends.

Call or text 988 for the Suicide & Crisis Lifeline, or call 911 for an immediate emergency. If you are in immediate danger, use 911 or go to the nearest emergency department rather than waiting for an office response.

Availability varies. Contact the office to ask about current openings and urgent support options. We do not promise same-day availability; for a mental health crisis, call or text 988, and call 911 for an immediate emergency.